This means…
1. Anything cancelled or rescheduled starting at the 72 hour mark will forfeit the booking fee. (72hr, 48hr, 24hr, or The day of)
2. If you were NOT charged a booking fee, your card on file will be charged the $100 booking fee.
- Both examples above will be required to pay an additional booking fee in order to rebook. Rescheduling/Cancelling with such short notice leaves gaps in our day.
- The new booking fee will be applied to the total amount due, the original booking fee will be forfeited and considered payment for the missed appointment.
3. Booking fees are transferable but non-refundable. this means After you submit your payment information there are absolutely zero refunds. All paid booking fees must be used within 18 months. Gift Cards must be used within 12 months. No exceptions. If you cancel the or reschedule after the 72 hour mark with day with gift card you will be required to pay an additional booking fee for each appointment.
4. A Minimum of 72 hour (3 day) notice is required to reschedule/Cancel an appointment. You will receive 3 appointment reminders via email & 1 text reminder. This is to avoid last minute need to reschedule/cancellation. There should be no reason other than emergency that you would forget about our time together!
- The First will be your confirmation email, that will be sent upon booking. Please read over everything & fill out your forms at least 3 days prior to your appointment so we can go over your file.
- The Second will be 7 days prior to your appointment.
- The Third will be 72 hours (3 days) prior to your appointment. You will also receive a reminder text. If you need to reschedule at the 72 hours (3 days) mark, you will forfeit your booking fee and will be required to pay a new booking fee in order to reschedule. Example: The first $100 is considered payment for the missed appointment, and the new booking fee will come off the total amount due.
5. No-call, no-show appointments will forfeit their entire booking fee and will be charged 1/2 the amount due for that day. If you wish to re-book you will be required to pay an additional rebooking fee of $100. You will then be required to pay the remaining 1/2 for your initial session. You will still owe for your touch up.
6. We offer 2 FREE reschedules per service. Meaning, as long as you give 4 or more days notice of needing to reschedule, we will move your appointment at No Cost. However anything after 2 reschedules, you will be required to pay an additional booking fee of $100. We understand that life happens and every situation can be assessed, but anything after two reschedules is not acceptable.
7. 6-8 week touch-up appointments are NOT included in the cost of initial application. Touch-up appointments are done between 6-8 weeks after initial session. Anything AFTER 6-8 weeks and the annual touch-up rate will apply.
8. Upon booking you will receive a list of pre-appointment instructions via E-mail. If you do not comply with pre-appointment instructions and we are unable to complete a service that day, you will forfeit your $100 booking fee and will be required to pay an additional booking fee to schedule a new date. The new booking fee will come off the total amount due, the original booking fee will be considered payment for the missed appointment.
9. If you are booking service for a special event please insure it is at least 5 weeks before the event. Which includes holidays. 12 weeks if you are wanting them fully healed.
10. In other words, please give me atleast 72 hours IF you must reschedule. Otherwise you will lose your original booking fee.
11. There are ZERO refunds with Financing.
12. If you pay in full but no-show or reschedule outside of our policies, you remain subject to the conditions outlined above. In the event of a no-show, you forfeit the full payment for the missed time slot and must begin the booking process anew. We understand that unexpected circumstances can occur, and every case is ultimately subject to the owner’s discretion.
Rescheduling & Cancellations Fee’s
- Let us know 72 hours before your appointment if you need to reschedule.
- Booking fee’s are NON refundable.
- You get one free reschedule if you let us know before the 72-hour mark.
- Changing your appointment after 72 hours means losing your booking fee. A rebooking fee applies.
- If you no-show or cancel/reschedule the same day without rescheduling, the full amount is due.
- Note: Cancelling on Tuesdays, Saturdays, or Sundays isn’t counted as business hours.
- To cancel/reschedule, contact us at 502-906-6088 at least 72 hours before
- Financed Sessions: No-shows or same-day cancellations result in loss of session. You will be charged to rebook
- Charges for cancellations:
- Before 72 hours = Free
- 72 hours: $50
- 48 hours: $75
- 24 hours: $100 per service cancelled
- Same-day cancel = Full amount due
- Same-day reschedule = Half owed + Rebooking fee (either $106 for new session or $53 if touch up/annual) You will still owe your original payment as we now have to give you an ADDITIONAL slot
- If you pay in full but no-show or reschedule outside of our policies, you remain subject to the conditions outlined above. In the event of a no-show, you forfeit the full payment for the missed time slot and must begin the booking process anew. We understand that unexpected circumstances can occur, and every case is ultimately subject to the owner’s discretion.
- Please note if you have entered an installment plan canceling will initiate the final payment due. Unless you pay the rescheduling fee.
Reschedule Policy
Reschedules must be requested on business days when our office is open. Please note that we are closed on Tuesdays and Sundays, and those days do not count toward the 72-hour reschedule window.
Fees for rescheduling are as follows:
Before 72 hours: Free
72 hours: $50
48 hours: $75
24 hours: $100 per service
Example:
If your appointment is scheduled for Friday at 1:00 PM, the 72-hour mark would be Monday at 1:00 PM. Any reschedule request made after this time would incur a rescheduling fee, as Tuesday (a closed day) does not count toward the notice period.This policy ensures fairness and helps protect our time as a small business. Thank you for your understanding!
- Reschedules or cancellations due to City, State, and/or Federally mandated closures are not eligible for refunds or chargebacks. You understand that if appointments were affected by these closures, they will be rescheduled at the discretion of the Artist.
- I understand that if JCPS is closed due to inclement weather, it’s likely that the studio will also be closed. While this doesn’t always happen, every effort will be made to provide proper notice.
- As a small business, we prioritize honoring all scheduled appointments. Cancellations on our part occur only under exceptional circumstances, such as illness, family emergencies, natural disasters, severe weather, declared states of emergency, or other mandated shutdowns. Please understand that such cancellations do not entitle clients to a refund, as outlined in our policy. Our goal is to provide consistent and reliable service to all our clients, and we appreciate your understanding in these rare situations.
Installment Plans for Services
This is SUPER IMPORTANT – your money is involved, so please read carefully.
In the realm of beauty services, the concept of installment plans or in-house financing can sometimes be a bit confusing. As a brow artist, I believe it’s essential to provide clarity on how these plans work, ensuring transparency and understanding for my valued clients.
Here’s a breakdown of how our installment plans function:
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Total Amount Due: Whether you pay upfront or opt for our installment plan, the total amount due for your service remains the same. For instance, if your brow service is priced at $477, that will be the total cost regardless of your payment plan choice. (Please Note: Tax must be charged on every card swipe)
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Booking Fee: To reserve your appointment, we require a non-refundable booking fee, payable at the time of booking. This fee ensures your slot is secured.
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First Installment: On the day of your first session, you will need to make your first installment payment. This payment allows you to begin your brow transformation without the burden of paying the full service fee upfront.
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Second Installment: The second installment is due when you come back for your touch-up session. Even if you don’t require or choose not to get a touch-up, this second installment is still due as part of the total service price. It is not a separate charge for the touch-up but rather part of the overall service fee.
Why Choose Installment Plans?
Unlike many other artists who require full payment upfront, we offer installment plans to make it easier for you to invest in yourself. Our plans break the total cost into manageable payments, providing flexibility in your beauty budget.
Important Note: The installment plan allows you to spread out payments, but you are not paying for the touch-up separately. The total price of your service includes both the initial session and the touch-up. There are no hidden fees or extra charges.
Annual Color Boost Incentive
If you follow all aftercare instructions diligently and your brows do not require a touch-up, you are eligible for a $50-$75 discount on your annual color boost, which is typically scheduled 12-18 months after your initial service. This discount is our way of rewarding you for maintaining the health and appearance of your brows.
Special Covid-19 Policies
1. 72 hour reschedule policies will be waived in the event of sickness for you or anybody in your immediate family. Proof of a covid diagnosis will be required. There are other types of sickness other than covid, so proof will need to be documented.
- Sick means sick. Not tired, Not hungover, Not exhausted from your vacation and NOT because the weather sucks. Sick means Sick! If you are stuffy, runny nose and or your throat hurts. Give us call.
I am sure that we sound horribly cruel, but I can assure you we are not. We are just a small, local business trying to make it in this world.
If you have any questions, please feel free to reach out 502-906-6088. We are VERY text friendly. Please do NOT email.
