Terms of Service.

Payment Terms

The Brow Babes requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, Venmo, PayPal, CashApp, and other forms of financing.

Guarantees

The Brow Babes can make no guarantee as to how long your individual results will last — results vary from person to person. Although permanent makeup is effective and can last up to a year or more in most cases, retention depends on your skin type, texture, oiliness, and aftercare. Most clients will need a 12–18 month touch-up, but results will vary.

Refund Policy — Financing

Please be aware that there are no refunds with financing. You have 3 days from the time of purchase to cancel your order, per Kentucky state law. After that, the funds are deposited into the seller’s account and no returns are possible — whether or not the session has been fulfilled, because appointments are set in advance.

This is because, although you finance a small portion at a time, the entire amount is deposited into the seller’s account; we would then be responsible for paying the entire amount back to the financing company. This is non-negotiable.

Refund Policy — Non-Financing

There are no refunds for any booking fee, partial payment, or full payment rendered, due to store policy. This is noted on our site, on your receipt, and in appointment emails.

Cancellation Policy

If you would like to reschedule or cancel, you may do so on this website or by calling us any time up to 48 hours before your scheduled appointment. Cancellation within 48 hours will result in forfeiting your booking fee (it does not come off your current balance). A cancellation within 24 hours will result in a charge equal to half the amount due. A same-day cancellation will be charged in full. An additional booking fee is required to re-book any appointment and does not come off the total amount due.

Late Policy

If a client is more than 20 minutes late without prior notice for a scheduled appointment, we will consider it a missed appointment. The client will be charged a missed appointment fee of $150.

Limitation of Liability

In no event shall The Brow Babes, nor any of its officers, directors, or employees, be held liable for anything arising out of or in any way connected with your use of this website, services rendered, or products sold. The Brow Babes shall not be held liable for any indirect, consequential, or special liability arising out of or related to your use of this website, services rendered, or products sold.

We Reserve the Right to Refuse Service

This does not happen often; however, we reserve the right to refuse service if any of the following conditions are met:

• Any behavior which, in the opinion of the artist, might compromise the artist’s ability to work safely and comfortably, or might disrupt other clients — including being rude or abusive, or calling, texting repeatedly, or cursing at the artist.
• All efforts will be made to rectify a situation, but if the artist feels it has gone too far, the artist has the right to refuse treatment and no monies will be refunded.
• Prices are subject to change; however, we will honor the price associated with your appointment upon booking.
• Further charges may apply for corrective work, such as correction of another technician’s work.

Existing Work

If you have an existing cosmetic tattoo and wish for us to enhance or change it, please email or text us a few close-up photos so we can determine whether we can help.

Each new treatment is two sessions — the initial procedure and a session to fill in any gaps that did not take from the first. On rare occasions a client may need a third session due to a more resistant skin type or incorrect aftercare, and will be charged accordingly.

Contraindications

A contraindication is a condition or factor that renders a treatment inadvisable or increases the risks involved. You know the state of your health better than anyone — if you have any medical issues you feel might be a contraindication, we suggest getting clearance from your doctor. The following can alter your results and/or put you in danger:

• Patients with epilepsy, diabetes, hemophilia, or heart disease of any kind should have a physician’s approval prior to any tattooing procedure.
• Pregnant or nursing — we suggest erring on the side of caution and returning after the baby is born and you are no longer nursing.
• Under 18 years of age.
• On Accutane or Retin-A — you must be off Retin-A or retinoids 7 days prior to your appointment and avoid the area for 30 days after.
• On prescription-strength medication or treatments that affect the dermal layer of the skin.
• On anticoagulants (blood thinners) — long-term use of aspirin, ibuprofen, and some herbs reduces clotting time and affects pigment implantation and healing.
• Insulin-dependent diabetics are not candidates; otherwise, a doctor’s letter confirming the condition is controlled may be requested.
• Glaucoma — you may not have eyeliner without your physician’s consent.
• Other heart conditions, uncontrolled high blood pressure, or poor general health — see your physician for pre-approval.
• Herpes simplex — those prone to cold sores should consult a physician for a preventative prescription before the procedure.
• Keloid or hypertrophic scarring tendencies — a patch test may be performed.
• Active blemishes, pimples, cold sores, irritation, moles, or other skin imperfections in or around the area — the procedure cannot be performed until the area has healed.