Before Your Appointment
Studio
policies.
Everything you need to know before your visit. These policies aren't here to be strict — they're here to be fair to every client.
Read This First
Before you book.
These four things cause the most issues for new clients. Knowing them upfront saves everyone time.
Previous PMU? Send a Photo Before Booking
If you have existing permanent makeup, text us a photo before booking. We review all previous work before confirming correction or cover-up appointments.
Booking Fees Are Non-Refundable
A $50–$100 booking fee is required to hold your appointment. This fee is non-refundable and will be applied to your service total.
Know the Fees Before You Book
Rescheduling and cancellations carry separate fees. Please read the full policy below before booking so there are no surprises.
Forms Must Be Completed
Consent forms are sent via email when you book. They must be completed before your appointment — not when you arrive.
What We Ask
Studio expectations.
Arrive On Time
Please text us when you arrive. Plan to come upstairs at your scheduled time — no more than 5 minutes early.
Complete Required Forms
Your consent form must be done before you come in. We'll send it via email when you book.
Follow Pre-Care Instructions
Pre-care directly affects your results. If you haven't followed it, your appointment may need to be rescheduled.
Send PMU Photos Before Booking
If you have existing PMU, text us a photo before booking. Do not wait until your appointment.
Contact Us With Questions
Text us at (502) 906-6088 — we'd rather answer questions early than have surprises the day of your appointment.
Cancellation & Rescheduling
Know the fees before you reschedule or cancel.
Permanent makeup appointments are long, time-intensive services. When you book, that block of time is reserved exclusively for you — which is why last-minute changes carry fees.
Please text The Brow Babes at (502) 906-6088 as soon as possible if you need to cancel or reschedule an appointment.
Service pricing & included touch-up
The price quoted at booking is one total service price — not a separate price for each appointment or session. That total includes the booking fee, initial appointment, and one complimentary touch-up.
We offer the option to split your total service price into installments to make taking care of yourself more manageable, without having to pay everything at once. These installments are smaller payments toward one total service — not separate purchases of individual appointments.
We love making beauty more affordable by offering three convenient payment installments. The total price remains the same, even if you choose to cancel your touch-up; installments simply make it easier to pay over time.
The complimentary touch-up is an included benefit of the service and is not a separately purchased service.
Rescheduling vs. cancellation
- A reschedule means moving an existing appointment to a new date and time, subject to availability.
- A cancellation means giving up an appointment without confirming a new appointment date and time. If a new appointment cannot be confirmed, the request will be treated as a cancellation.
Business-hour notice
- All notice requirements are calculated using business days and business hours.
- Sundays, Mondays, holidays, and studio-closure days do not count toward notice requirements.
- Messages received while the studio is closed are considered received on the next business day.
Rescheduling policy
Each appointment includes one complimentary reschedule when requested more than 3 business days before the scheduled appointment.
This complimentary reschedule may be used for any reason, including illness, medication or pre-care requirements, or personal scheduling conflicts.
After the complimentary reschedule has been used, additional reschedules are subject to availability and the fees listed below.
Rescheduling fees must be paid before a new appointment date is confirmed.
Cancellations & no-shows
Your non-refundable booking fee reserves your appointment and is applied toward your service when the appointment is completed.
If you cancel, the booking fee remains non-refundable but will be credited toward any applicable cancellation responsibility.
Any unpaid cancellation balance must be paid before another appointment may be scheduled with The Brow Babes.
Excessive rescheduling & complimentary touch-ups
- Rescheduling is a courtesy and is always subject to availability.
- The service may be rescheduled a maximum of two total times across all included appointments. After two reschedules, any additional request requires management approval and may be treated as a cancellation.
- The first complimentary reschedule does not cause the loss of a complimentary touch-up.
- If The Brow Babes permits more than one no-fee reschedule as an additional courtesy, or approves a reschedule beyond the two-reschedule limit, the complimentary touch-up will be forfeited.
- Any future touch-up must then be booked separately at the current touch-up price.
- Choosing not to receive a complimentary touch-up does not reduce the original service price, create a refund or credit, or eliminate any remaining balance owed.
Promotions, emergencies & exceptions
- Late cancellations, no-shows, excessive rescheduling, and forfeited appointments may result in the loss of promotional pricing, discounts, waived booking fees, financing incentives, or other special offers. If promotional pricing or a waived fee is forfeited, the client may become responsible for the difference between the promotional price and the regular service price, or for any previously waived fee, as applicable.
- The Brow Babes may consider documented emergencies, severe weather, government closures, studio emergencies, or other exceptional circumstances at management’s discretion.
- Any exception made by The Brow Babes is a one-time courtesy and does not waive or permanently modify this policy for future appointments.
Rescheduling fees (after complimentary reschedule)
3 Business Days Before
$50
Rescheduling fee per service. Must be paid before a new date is confirmed.
2 Business Days Before
$75
Rescheduling fee per service. Must be paid before a new date is confirmed.
1 Business Day Before
$100
Rescheduling fee per service. Must be paid before a new date is confirmed.
Same-Day Reschedule
$100 + 50%
$100 rescheduling fee per service plus 50% of the reserved appointment value.
Cancellation fees
More Than 14 Days’ Notice
Booking Fee Retained
Non-refundable booking fee retained; no additional cancellation fee.
8–14 Days’ Notice
50%
50% of the reserved appointment value is due.
7 Days or Less
100%
100% of the reserved appointment value is due.
Same-Day Cancellation or No-Show
100%
100% of the reserved appointment value is due.
Financing Clients
Important financing & payment policy.
Whether you choose the Brow Babes installment structure, Cherry, Affirm, Klarna, Afterpay, CareCredit, or any other financing option, all studio policies remain in effect.
By choosing a financing or installment option, you understand:
- Payment plans and third-party financing are payment methods only. They do not change the total service price or The Brow Babes’ cancellation, rescheduling, no-show, touch-up, or appointment policies.
- Financing divides the total service price into payments under a separate agreement between the client and the financing provider. It does not make individual appointments or sessions separately priced.
- Once financing has been processed, payments made through the financing provider are subject to that provider’s terms and are not refundable by The Brow Babes simply because a client cancels, reschedules, no-shows, chooses not to complete the service, or forfeits a complimentary touch-up.
- Any cancellation fee, rescheduling fee, no-show responsibility, or other amount owed under The Brow Babes’ policies that cannot be processed through the financing provider remains the client’s responsibility and may be required to be paid directly to The Brow Babes before another appointment is scheduled.
- Third-party financing does not guarantee additional appointment time, additional complimentary reschedules, replacement appointments, or complimentary services beyond what was included in the original service agreement.
- A $50 financing fee applies to services paid through an approved third-party financing provider.
Financing pays for the service. It does not waive studio policies. See our financing page for installment structure details and examples.
Correction & Cover-Up Work
Previous work policy.
This is one of the most common sources of confusion in PMU — please read this section carefully if you have existing permanent makeup from another artist.
- Text us a photo of your existing PMU before booking. We review all previous work before confirming correction or cover-up appointments.
- All existing permanent makeup must be reviewed and approved by your artist before your appointment is confirmed.
- Booking under the wrong service category (e.g., booking a new client appointment when you have existing PMU) may result in rescheduling and applicable fees.
- Previous work from another artist cannot always be covered or corrected in a single session — results depend on the pigment, depth, and color already in your skin.
Have existing PMU? Text us a photo before booking — we'll let you know what's possible.
Text Us a Photo — (502) 906-6088Guest Policy
Guests & children.
- The procedure room is reserved for the scheduled client only.
- No children, toddlers, or babies during appointments — per Kentucky state law and studio policy.
- No husbands or boyfriends in the procedure room. The Brow Babes is designed as a calm, female-friendly space.
- Female friends or family members may sometimes join if the schedule allows — just ask! We're usually happy to say yes.
- Extra people in the room create distraction that affects your artist's precision and your results.
Appointment Day
Day-of checklist.
✓ Arrive on time
No more than 10 minutes before your appointment. More than 10 minutes late may result in cancellation with full fee.
✓ Complete your forms
Paperwork should already be done — sent via email when you booked. If you haven't done it, complete it before arriving.
✓ Follow pre-care instructions
Skipping pre-care can compromise your results. If pre-care hasn't been followed, let us know before you come in.
✓ Keep your ringer off
No loud calls or videos during your appointment. This is your focused time — and your artist's.
✓ Notify us of any changes
New medications, skin conditions, illness, or medical changes since booking? Text us ahead so we can advise.
Finding Us
Directions to the studio.
We're at 1448 Gardiner Lane, Suite 103, Louisville, KY 40213 — upstairs, look for the pink door.
From Poplar Level Road: turn into the 1448 Gardiner Lane Offices parking lot — KFC Yum! will be on your left.
From Newburg Road: turn onto Bishop Lane, go straight through the stop sign (Cross Jeep on your right), then turn into 1448 Gardiner Lane — KFC Yum! will be on your right.
Please text us when you arrive. Unless instructed otherwise, please plan to come upstairs at your scheduled appointment time and no more than 5 minutes early. If you require any special accommodations, please let us know before your appointment — we are a small boutique studio and providing advance notice allows us to make any necessary arrangements.
Ready to Book?
Still have questions?
Book a free consultation and we'll walk you through everything — no pressure, no commitment.